Refund policy
At Magna Retail, we want you to be completely satisfied with your purchase. Below are the details of our 30-day return policy and refund process:
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
To start a return, please contact us at info@magnaretail.co.uk. Once your return is approved, you will receive:
- A return authorisation.
- The return shipping address.
- A return shipping label, along with instructions on how and where to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, feel free to contact us at info@magnaretail.co.uk.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We’ll evaluate the issue and work to resolve it promptly.
Lost or Delayed Shipments
If your shipment is delayed or lost, please contact our customer service team at info@magnaretail.co.uk. We will investigate and provide a resolution within 1-2 working days.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.
Note: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@magnaretail.co.uk.